Above All Newsletter

Welcome to our March-April newsletter - to help you keep up with the rapidly evolving SOA market.

Hi, I'm Deborah Scharfetter, Vice President of Products for Above All Software.

This month we have exciting news to share. We just released our Knowledge Pack for SAP R/3 Enterprise and our first AppExchange solution for salesforce.com users - SAP Order Management.

And we've made significant strides in solving some age old problems in the Customer Relationship Management (CRM) world and have a customer article on Arris International.

If you are concerned about how to build applications that support and optimize cross-functional processes, I'm confident you'll find this issue valuable.

In this issue:

Above All Launches Its First AppExchange Solution for salesforce.com Users - SAP Order Management
Above All Is Now an Official SAP Certified Integration Partner
Arris Streamlines Sales Forecasting with a Composite Application Integrating Three Applications

Above All Launches Their First AppExchange Solution—Called SAP Order Management

Now companies can easily integrate their SAP order information with their salesforce.com application. Sales reps and account managers can close sales more quickly with streamlined processes as well as leverage information about customer buying patterns that resides in SAP to up-sell and cross-sell new products.

From a single screen within the salesforce.com user interface, an account manager can:

Create an SAP customer and sales order
View order history and update current orders

Information is automatically synchronized across the two systems, expediting the sales process and eliminating the need for separate login and order entry to SAP.

Best of all, the capability to integrate functionality with salesforce.com extends to almost any other process or application within the enterprise.

Get complete information on SAP Order Management for AppExchange and view a demonstration of how it works. Or contact Above All to get more information.

Above is now on official SAP Certified Integration Partner

With our new SAP Knowledge Pack and SAP certification, SAP customers can now transform Web services or other SAP programmatic interfaces into business-oriented representations that are easier to use and understand.

Above All Knowledge Packs(tm) are software solutions that automate the creation of refined, business-specific services from existing information assets (applications and technologies) to accelerate integration and the assembly of composite applications.

Arris Streamlines Sales Forecasting with a Composite Application Integrating Three Applications—Jointly Delivered by MomentumSI and Above All

This month we are featuring Above All Software Solution Partner, MomentumSI, a systems integrator well versed in SOA. Above All asked them to collaborate on the implementation of a composite application for Arris International, an international communications technology company that manufactures broadband network system products and solutions.

Challenge

Arris needed to streamline their sales forecasting so sales people could spend more time selling and management could get an accurate picture of the sales pipeline.

Sales had to access three different systems - salesforce.com for opportunities with a close probability of less that 80%, Applix TM-1 once opportunities reached 80%, and PeopleSoft Financials to get customer order histories.

TM1 is a complex system, tightly controlled by finance, and sales had access to it for forecasting for only a short period each month, restricting their availability to make sales calls. And correlating the data between salesforce.com and TM1 could not be accomplished without extensive manual data analysis. Additionally, they had data integrity issues and real workflow efficiency problems for the sales force. Bottom line, sales wasn't spending enough time selling.

Solution

MomentumSI and Above All teamed up, developed a new work flow and split the tasks for building a composite application for Arris that uses salesforce.com as the single user interface. Now the sales reps can view past sales history from PeopleSoft, and automatically migrate their pipeline from salesforce.com to TM-1 when the close probability reaches 80%.

Benefits

Improved sales efficiency through improved processes
Better visibility into the sales pipeline for sales management
Enhanced data integrity and forecast accuracy

MomentumSI —a pioneer in service oriented architecture, integration, and application development—is continually setting new standards by designing and implementing integrated solutions that dramatically improve customers' ability to drive business solutions. Learn about the solution they delivered to Arris International using Above All Software.

Now available: 30-day trial version of Above All Studio and Above All Knowledge Packs